Privacy Policy

Chefioz operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a seamless and enjoyable shopping experience. Chefioz is powered by Shopify, which enables us to deliver the Services to you securely and efficiently.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with Chefioz, we may collect the following information:

Contact Information

Full name

Billing and shipping address

Phone number

Email address

Financial Information

Payment method details

Transaction confirmations

Billing information

Account Information

Username and password

Account preferences and settings

Transaction Information

Products viewed

Items added to cart

Purchases, returns, or exchanges

Communications

Messages sent to customer support

Feedback, inquiries, or reviews

Device and Usage Information

IP address

Browser type

Device identifiers

Website interaction data and browsing behavior

Sources of Personal Information

We may collect your information from several sources, including:

Directly from you when you place an order, create an account, or contact us

Automatically through cookies and similar tracking technologies

Service providers acting on our behalf

Marketing partners, analytics providers, and other third parties

How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Our Services

Process orders, payments, shipping, returns, and refunds

Manage customer accounts and preferences

Personalize your shopping experience

Improve website functionality and user experience

Marketing and Advertising

Send promotional emails, offers, and updates

Display relevant advertising based on your activity and interests

Security and Fraud Prevention

Protect customer accounts and transactions

Detect, investigate, and prevent fraud or unauthorized activity

Customer Support

Respond to questions, requests, and support inquiries

Maintain communication regarding orders or services

Legal Compliance

Comply with applicable laws and regulations

Enforce our policies and terms

Respond to lawful requests from authorities

How We Share Your Information

We may share your information in the following situations:

With Shopify and trusted service providers that support payment processing, shipping, analytics, hosting, and operations

With advertising and marketing partners

With third-party integrations or providers when you provide consent

Within our affiliated companies or corporate group

During legal proceedings, disputes, mergers, acquisitions, or business transfers

Shopify Relationship

Our online store is hosted by Shopify. Shopify may collect and process personal information in order to provide and improve its services.

Your information may be transferred to and processed in countries outside your own jurisdiction.

To learn more about how Shopify handles personal information, please review Shopify’s Privacy Policy and privacy resources.

Third-Party Links

Our website may contain links to third-party websites or services. Chefioz is not responsible for the privacy practices, policies, or content of those external websites.

We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our Services are not intended for children or individuals under the legal age in their jurisdiction. We do not knowingly collect personal information from minors.

If you believe a child has provided personal information to us, please contact us so we can remove the information appropriately.

Security and Data Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill business, legal, contractual, or operational obligations.

Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information

Request correction of inaccurate information

Request deletion of your data

Request data portability

Opt out of targeted advertising or marketing communications

You may also:

Withdraw consent where applicable

Object to or restrict certain data processing activities

Unsubscribe from marketing emails using the unsubscribe link included in communications

To protect your privacy, we may verify your identity before processing certain requests.

Complaints

If you have concerns regarding how Chefioz handles your personal information, please contact us directly.

Where permitted by law, you may also file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required by law, we rely on appropriate safeguards, including Standard Contractual Clauses or similar legal mechanisms, to protect transferred data.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with a revised “Last updated” date in accordance with applicable laws.

Email: support@chefioz.com

Company name: EVER SBS PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/ business days.