Refund Policy

At Chefioz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

Returns

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

Be in the same condition as received

Be unused and unworn

Include all original tags

Be returned in the original packaging

Include proof of purchase or receipt

To start a return, please contact our support team at support@chefioz.com.

All returns must be approved before items are sent back. Once your request is approved, we will provide:

Return instructions

The correct return address

A return shipping label (if applicable)

Please note: Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If you receive an item that is:

Damaged

Defective

Incorrect

Please contact us right away at support@chefioz.com so we can review the issue and provide an appropriate solution as quickly as possible.

Non-Returnable Items

Certain products are not eligible for return, including:

Perishable goods (such as food, flowers, or plants)

Custom-made or personalized items

Personal care and beauty products

Hazardous materials, flammable liquids, or gases

In addition, we do not accept returns for:

Sale or clearance items

Gift cards

If you are unsure whether your item is eligible for return, please contact us before submitting a request.

Exchanges

At this time, Chefioz does not offer direct product exchanges.

If you would like a different item, we recommend:

1. Requesting a return for the original product (subject to approval)

2. Placing a new order separately for the desired item

This helps ensure the fastest processing and delivery.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Your refund will be issued to the original payment method

Refund processing is typically completed within 10 business days

Please note that banks and credit card providers may require additional time to process and post the refund to your account.

Additional Information for U.S. Customers

Return shipping costs may apply unless the return is due to our error, such as receiving a defective or incorrect item.

We strongly recommend using a trackable shipping service when returning items, as Chefioz is not responsible for lost or missing return shipments.

If you have any questions about our Refund Policy, please contact us at 

Email: support@chefioz.com

Company name: EVER SBS PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, PENINSULA SHOPPING COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/ business days.